Careers

Generator Service Technician

Stratford & Kingston, Ontario

DUTIES

• Perform preventive maintenance and repairs in the field as required and scheduled.
• Complete assigned Service and Emergency Calls by troubleshooting all equipment and problem solving the issue by identifying defects and taking corrective action.
• Demonstrate strong customer service by focusing on completing all assigned maintenance and service work on time and schedule.
• Keep Service Vehicle neat and tidy stocked with the proper tools and parts as required.
• Complete all notes and paperwork using CRM platform prior to moving on to the next call.

Sales Representative
(Technical)

Stratford, Ontario

DUTIES

• Manage efforts and assignments in alignment with corporate revenue goals and objectives (KPI’s)
• Analyze the effectiveness of sales programs; recommend and implement changes based on findings.
• Monitor records, reports, and open orders – including shipping, receiving, and order fulfillment – to ensure customer satisfaction.
• Maintain contracts and relations with major accounts, outlets, wholesalers,   vendors, and other distributors/business partners.
• Develop and implement channel strategies, reselling agreements, and other growth opportunities.
• Develop, manage, and nurture new business accounts and partnerships to accomplish profit and volume goals (KPI’s).
• Communicate brand identity internally to sales department, key accounts, and the customer base at large.
• Engage in prospecting activities such as cold-calling, business development, hunting for new opportunities.
• Provide quotes to customers.
• Provide knowledgeable sales advice to customers and promote products.

JOB QUALIFICATIONS

• Post-secondary education, or equivalent work experience in the generator industry preferred.
• Prior experience in a sales/customer service role.
• Experience in all aspects of sales, including growth strategies, distribution channel management, account development, and business planning.
• Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques.
• Solid negotiation, conflict resolution, and people management skills.
• Able to build and maintain lasting relationships with corporate departments, key business partners, and customers.
• Excellent teamwork and team building skills.
• Strong problem identification and problem resolution skills.
• Experience creating incentives and compensation plans.
• Able to effectively communicate both verbally and in writing.